How do I ask for help when Internet Explorer crashes
Then need to gather information about the Internet Explorer crash. Then, you have to find where to go for help
Obtaining information about Internet Explorer crashes
The Internet Explorer Error Reporting Tool
By clicking on the provided link in the error reporting tool window, you can access details of the error message AND you will be given the opportunity to send a report to Microsoft.
Some people prefer to disable the tool. Instructions for the various operating systems can be found at the link below:
Description and Availability of Internet Explorer Error Reporting Tool
When the Error Reporting Tool triggers, it is possible to view the data that the error report contains. This data is ESSENTIAL INFORMATION and must be provided when asking for assistance in the newsgroups.
Click on the click here link in the error window. The data we need (application name and module name) will appear. In the example below the important information is AppName iexplore.exe and ModName mshtml.dll
**NOTE** Sometimes there is no option to send a report to Microsoft. If this is the case for you, please check the URL below:
"Microsoft Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience."
Microsoft hosts various newsgroups devoted to supporting users of their products. You will find more information about newsgroups, and how to use them, at this link.
Problems when installing Internet Explorer
Following is advice for all operating systems: (if you are running WindowsME, also have a look at the information HERE that is only for that operating system)
Disable *all* other programmes, including your virus scanner. For example, a Quick Time add-in called qttask.exe has been found to cause downloads and installs to fail.
Registry permission errors? Check out the advice here:
Err Msg: Setup Cannot Download Files to the Folder... [Q223818]
Setup cannot download files to the folder C:\Windows Update Setup Files, because the folder is read-only. Either change the permissions for this folder, or specify a different folder.
E5WZD caused an exception C001000H in module.....
Cannot Connect to the Internet During Internet Explorer Setup
A connection to the server could not be established.
Error: The server returned an invalid or unrecognizable response
The program could not find the address for
Internet Explorer 5 Active Setup Appears to Hang During Download
When Internet Explorer Setup files are being downloaded during Internet Explorer 5 Active Setup, the progress counter may not move, you may not receive any error messages, and Setup may appear to stop responding (hang). While Setup appears to stop responding, your modem may indicate that information is being downloaded. Also (depending upon where the initial download stopped) the estimated time to completion may start at a very low estimated time and increase rather than decrease
Cannot Download Site List for Internet Explorer
When you are downloading the site list in the Active Setup Wizard for Internet Explorer, an error message stating that Internet Explorer is not set up may be displayed. When this occurs, Setup stops
Error Message: The Download Location Information Is Damaged
The download location information is damaged. Please clear your Internet Explorer browser cache and retry setup
Err Msg: Setup Was Unable to Download All of the Required Components
Setup was unable to download all the required components for this installation. The internet is likely busy. Please try setup again later and select Smart Recovery to continue downloading.
Setup was unable to download information about available installation sites. Setup may have been unable to migrate your current proxy settings. Click the Advanced button if you know your proxy settings. This network may be busy, you can retry now or if you continue having this problem, please try setup at a later time
Error Message: Setup Was Unable to Download the Required Components. Please Make Sure You Are...
Setup was unable to download the required components. Please make sure you are connected to the Internet, or try to run Setup again later
Unable to Download Components Adding Optional Components
When you try to add Internet Explorer components by clicking Product Updates on the Help menu or by using the Add/Remove Programs tool in Control Panel, you cannot add components from the Internet Explorer CD-ROM and you are prompted to connect to the Web. If you choose not to connect, you receive the following error message - Unable to download components
Setup Was Unable to Install All the Components
Setup was unable to install all the components. Please close all applications and try running Setup again
Setup Was Unable to Install All the Components
Setup was unable to install all the components - Ie4wzd caused an invalid page fault in module unknown at 0000:00000015 - Setup was unable to download all the required components for this installation. The internet is likely busy. Please try setup again later and select Smart Recovery to continue downloading - Setup could not verify the information needed for installation. Please make sure your system clock reflects the current time, and then run setup again - Setup was unable to download information about available installation sites.
Err Msg: Microsoft Internet Explorer 5 Setup Was Not Completed Successfully
When you attempt to uninstall Internet Explorer 5 or later, you may receive the error message
Microsoft Internet Explorer *version* Setup was not completed successfully.
where *version* is the version of Internet Explorer.
The following may assist when an install does not complete successfully (click here)
A Previous Program Installation Was Never Completed
When you attempt to install Internet Explorer, you may receive the following error message:
A previous program installation was never completed. You need to restart your computer to complete that installation before running Internet Explorer Setup. Setup will now close.
A Previous Installation Has Pending Work Requiring a Reboot
When you upgrade to Microsoft Internet Explorer 6 on a Microsoft Windows 2000-based computer, you may receive an error message that is similar to the following one:
A previous installation has pending work requiring a reboot. You need to restart your computer to complete that installation before running Internet Explorer Setup.
You may receive this message when you run Internet Explorer Setup even after you restart your computer.
Q223028 Err Msg: Unable to Find Function "DLLRegisterServer" in File C:\Winnt\System32\Comcat.dll after installing IE
When you start your computer the first time after you install Internet Explorer, you may receive any of the following error messages:
Unable to find function "DLLRegisterServer" in file
Error occurred calling "DLLRegisterServer" in
Error occurred calling "DLLRegisterServer" in
Also no version information may be displayed when you click About Internet Explorer on the Help menu.
It has been noted in the newsgroups that the file Active Setuplog.txt can sometimes cause problems with the above error. Try renaming it.
Also please note the following information about downloading IE
Changing Installation Folder Does Not Change the Download Folder
When you change the installation folder for Internet Explorer, the folder to which the installation files are downloaded does not change.
For example, if Windows is installed on drive C and you choose drive D for the Internet Explorer installation folder, the download folder (typically named Windows Update Setup Files) is created on drive C instead of drive D.
IE4WZD, IE5WZD, IE6WZD errors
IE5WZD caused an exception C0010000H in module kernel32.dll
IE5WZD caused an exception C0010000H in module MSJAVA.DLL
Ie5wzd caused an invalid page fault in module Msjava.dll at address
IE5WZD caused an Invalid Page Fault in module KERNEL32.DLL
IE4WZD caused an Invalid Page Fault in module KERNEL32.DLL
Download or Active Setup of Internet Explorer 4.0 May Not Work
While you are installing or downloading Internet Explorer 4.0, the download may stop responding (hang) and the Active Setup may stop working properly. You may eventually receive an error message even though the download appears to be hung
Unable to Download or Reinstall Internet Explorer 4.01 SP1
Active Setup Installation
Setup has detected that the newest versions of Internet Explorer components are already installed.
Click OK to exit Setup without making any changes.
Cannot View Internet Explorer 4.0 Component Download Page
When you try to view the Internet Explorer 4.0 Component Download page, you may receive one of the following error messages:
Error occurred Please reinitialize browser.
Please wait.. Internet 4.0 setup is initializing.
Note that Internet Explorer may stop responding (hang) after this message is displayed.
Advice especially for WindowsME users:
If you are running Windows ME and have Norton System Doctor installed, search your system for files called OEM****.INF (where * is variable) and the files are zero byte in size. If you find them delete them, turn off System Doctor and try the install again.
Microsoft have issued a patch that will resolve this issue - see the link below:
CreateFile Improperly Returns ERROR_ALREADY_EXISTS if the Drive Is Locked and the File Did Not Exist
Error: Windows could not update the file %1 from %2
After you install a new program or update an existing program and then restart your computer, your computer may stop responding (hang), and you may receive the following error message:
Windows could not upgrade the file %1 from %2 %1: %2
Your computer may or may not continue to start after this error message.
Also, see this link:
Norton System Works 2000 Is Not Compatible with Windows Millennium Edition (Q290664)
When you start a Windows Millennium Edition (Me) based computer after you run the Norton System Works 2000 Live Update feature, you may receive the following error message
Windows could not upgrade the file from %1 to %2
and your computer may stop responding.
Trouble installing Vector Graphics Rendering
1. Manually install vector graphics rendering.
Create a folder on the C: drive and call it VGX. Do this by double-clicking on My Computer, then double-clicking on the C: drive. Right-click on an open spot in that window and select New>Folder. While the "New Folder" title is highlighted, type in VGX and press [enter]
Extract the following 3 files into the C:\VGX folder: vgx.cat, vgx.inf, vgx.dll. Do this by searching for the VGX.CAB file on your hard drive. Double-click on it. Extract the 3 vgx files listed above to C:\VGX.
Register the files from step B. by clicking on Start>Run, and pasting in the following line and clicking Okay:
rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 C:\VGX\vgx.inf
Check to see if this fix worked by restarting your computer, then going nto My Computer-->Control Panel-->Add/Remove Programs. Double-click on MS Internet Explorer 6. See if we can still add in the component vector graphics rendering. If it is no longer an option, it has been installed successfully. If that did not work, try the next fix:
2. Move the C:\windows\hosts directory so that Windows cannot find it.
Double-click on My Computer. Double-click on the C: drive.Double-click on Windows.
Inside the Windows directory, right-click on the hosts folder and hold the button down. Drag the folder to the desktop and let go of the button. Click on "move here." Try adding in the components again. It should now finish everything. Remember to move the hosts folder back into the C:\windows directory when you are finished.
Blank desktop after installing Internet Explorer
Blank Desktop or Computer Hangs When Internet Explorer Installed [Q184197]
Blank Desktop or Illegal Operations Error Message [Q249191]
No Desktop or Blank Desktop After Logging On to Windows 2000 [Q256194]
Always make sure all antivirus and other programmes are turned off before updating Internet Explorer (and any other programme).